How often should a Brisbane spa wash its robes and treatment linen?

Different linen types, different rules

A day spa or wellness clinic has a more varied linen inventory than most other businesses — and each type needs a different washing standard. Getting this wrong is one of the fastest ways to fail a hygiene audit or, worse, get a complaint that hurts your reviews.

Here's the practical breakdown.

Treatment table linen — every single client

This is the non-negotiable. Sheets, face cradle covers, and any linen the client's skin directly contacts on the treatment table need to be washed between every client. No exceptions. This applies to:

• Massage tables
• Facial beds
• Body treatment beds
• Brow / lash beds

Most clinics handle this by stocking enough linen for a full day's bookings and running everything once at the end of the day, or sending it out for next-day return.

Treatment robes and gowns — every wear

Robes and gowns that the client puts on go in the wash after every single use. Not "if it looks clean", not "if they were only in it briefly" — every single wear.

This is the rule most spas occasionally cut corners on (especially with brow-bar gowns or short-treatment robes), and it's the one most likely to get a complaint.

Hand towels and face washers — every use

Same principle. Single-use, then wash. Stack of fresh ones at every basin, used ones into a covered bin, washed end of day.

Headbands and turban towels — every client

These touch the client's face and hair. Every client gets a fresh one. The temptation to "just give it a wipe" between clients is real but the standard is full wash.

Bath mats and floor towels — daily

These are common-contact surfaces. They get a full daily wash regardless of how much foot traffic.

How outsourcing changes the schedule

When linen is washed in-house, the schedule above means either:

• Constantly running a domestic machine through the day (eats staff time)
• Massive linen stockpile so end-of-day washing can cover everything (expensive in capital)
• Cutting corners (bad for hygiene and reviews)

With pickup-and-delivery, the third option disappears and the first two get cheaper. You stock enough linen for one busy day (or two, with a buffer), pickup happens at end-of-trade, clean folded linen comes back ready for tomorrow.

The minimum 2-load booking ($66 inc GST) handles most small-to-mid spas in a day. Larger clinics with multiple treatment rooms might run 3-4 loads ($93.50-$121 inc GST). Free pickup and delivery is included.

What goes in the linen bag

A practical end-of-day system:

1. One bin for treatment-room linen (sheets, face cradle covers, treatment towels) 2. One bin for robes and gowns 3. One bin for hand towels and face washers

We collect, separate the washes and detergents as needed, and return everything folded by category for fast end-of-trade restocking.

Next step

If you're running linen washing in-house and the schedule above is making you wince, run a 2-week pickup trial and see what your evenings look like without it. Most operators we work with don't go back to in-house.

Book a pickup here — first 2 loads $66 inc GST, $27.50 inc GST per additional. Free pickup. No contract.